| | Changing E mail address |  |
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Lunah_c
Number of posts : 662
Location : Kent
Registration date : 2006-02-27
| | Subject: Changing E mail address Sat 18 Mar 2006, 12:17 | |
| A friend of mine has changed his email address on Ciao and now when he tries to log in it says Incorrect password.
Does anyone know why?
He has emailed Ciao, but as usual no reply. | |
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Thingywhatsit
Admin
Number of posts : 5842
Age : 72
Registration date : 2006-02-12
| | Subject: Re: Changing E mail address Sat 18 Mar 2006, 13:32 | |
| The best bet in these circumstances is to press the button for a new password. It has happened to me as well. The new password then gets sent to the email address registered with ciao and you reactivate your account using that password. May be a security issue. | |
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Lunah_c
Number of posts : 662
Location : Kent
Registration date : 2006-02-27
| | Subject: Re: Changing E mail address Sat 18 Mar 2006, 13:48 | |
| Will tell him to try that.
He did get a reply from Ciao in the end and it said that the address he used was not the one registered. So he tried the old one and it said the same.
He is only a new member and seems a shame to lose him already. | |
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Lunah_c
Number of posts : 662
Location : Kent
Registration date : 2006-02-27
| | Subject: Re: Changing E mail address Mon 20 Mar 2006, 20:48 | |
| He has still had no response to his emails.
Any chance that you could email Rachel as they listen to you...sometimes. | |
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Thingywhatsit
Admin
Number of posts : 5842
Age : 72
Registration date : 2006-02-12
| | Subject: Re: Changing E mail address Tue 21 Mar 2006, 00:07 | |
| - Quote :
- Any chance that you could email Rachel as they listen to you...sometimes
Only cos I am damned persistent !!! They probably reply to shut me up | |
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Lunah_c
Number of posts : 662
Location : Kent
Registration date : 2006-02-27
| | Subject: Re: Changing E mail address Tue 21 Mar 2006, 10:45 | |
| Lol. At least they answer though.
Have to say though, they really should answer emails to anyone. He has a genuine problem and can't get it resolved simply because they won't answer....now that is bad. | |
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Thingywhatsit
Admin
Number of posts : 5842
Age : 72
Registration date : 2006-02-12
| | Subject: Re: Changing E mail address Tue 21 Mar 2006, 10:46 | |
| Might have helped had he the right address which he now has. | |
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marcelle
Guest
| | Subject: Re: Changing E mail address Tue 21 Mar 2006, 12:27 | |
| - Lunah_c wrote:
Have to say though, they really should answer emails to anyone. He has a genuine problem and can't get it resolved simply because they won't answer....now that is bad.  I would love an answer too, I have sent 11 emails about me being blocked and still nothing |
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Thingywhatsit
Admin
Number of posts : 5842
Age : 72
Registration date : 2006-02-12
| | Subject: Re: Changing E mail address Tue 21 Mar 2006, 14:58 | |
| I suspect that using the email address I gave you, you will have a reply fairly rapidly. | |
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Lunah_c
Number of posts : 662
Location : Kent
Registration date : 2006-02-27
| | Subject: Re: Changing E mail address Tue 21 Mar 2006, 18:14 | |
| He emailed last week, so they had a few days before the weekend. | |
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