SUGGESTIONS LISTS.

helencbradshaw wrote:

Thirdly...regarding the points about adding new products for other members, I also added a product for a member the other day, which isn't what I would normally do, especially not on Dooyoo where it is so easy to add a product, (unlike Ciao, which can be tricky if you dont have the knack for finding the "product not found button" ) but I did it for a couple of reasons..

The comments were looking a tad harsh, and it was New Year's Day so I was being nice, before the member got any more comments telling them what an idiot they are!

It was a first review, and very likely the member might not even come back to read a private message from me or any other guide, with an explanation of the Suggestions Menu.

I was reporting it as a "Move Review" and there was nowhere to actually move it to.

It probably is an appropriate resonse in these circumstances but does it actually acheive anything? You still have to wait for dooyoo to add the category before the op can be re-posted or moved and then rely on the member coming back to do it. It won't stop the negative comments.

Trivago have a strict policy on form and layout and I've been told on a number of occassions that I have things wrong. It hasn't stopped me going back though.

If the member has to come back to repost (as we know ops can't be moved yet) then they might as well know how to add a category.

In these circumstances I'd probably be ultra clear as to what boxes needed to be selected....

Who knows.

Quote :

It probably is an appropriate resonse in these circumstances but does it actually acheive anything? You still have to wait for dooyoo to add the category before the op can be re-posted or moved and then rely on the member coming back to do it. It won't stop the negative comments.

I would actually disagree. If a new member posts something in the wrong place they are usually very embarrassed as I have found from messaging. What Helen did calmed the situation for the member in question, and followed up by explanation of how to do it for themselves in the future would be helpful to both the member and the site. On Ciao, loads of members who wrote their first review in the wrong place got upset and to my mind any potential member who has written a decent review but just misplaced it merits help in putting it right, and teaching how to do it next time.

Thingywhatsit wrote:

I would actually disagree. If a new member posts something in the wrong place they are usually very embarrassed as I have found from messaging. What Helen did calmed the situation for the member in question, and followed up by explanation of how to do it for themselves in the future would be helpful to both the member and the site. On Ciao, loads of members who wrote their first review in the wrong place got upset and to my mind any potential member who has written a decent review but just misplaced it merits help in putting it right, and teaching how to do it next time.

I'm not saying don't help, and, in fact, agreed with Helen's actions. My point is though, unless the member wants to listen and actually comes back to repost the review you have still acheived little. Of course we should help put things right but IMHO if a member is going to come back they will want and need to learn how to propose products. Just by proposing the right category you are not going to stop the UH rates or comments nor stop the embarrassment. You can help them not to be embarrassed in the future though!

For the record I'm not saying I think it wrong to ever propose a category on behalf of someone else I just don't think that it is the appropriate response in many cases.

Wendy helped me when I put one in the wrong category and what she achieved was to effectively lock the review which was wrong, which would be a good way to go

Thingywhatsit wrote:

Wendy helped me when I put one in the wrong category and what she achieved was to effectively lock the review which was wrong, which would be a good way to go

In what way was the review locked? We don't have any admin functions as guides????

She got hold of Jared quickly and managed to lock the review within a short time and asked me to write PLEASE DO NOT RATE - WRONG CATEGORY on it.

nope it probably hasnt achieved anything. I knew that before I did anything. Neither would have leaving a message about had to add a category changed anything, because I would have no idea the member would have read it! I do believe a large portion of first time reviewers write one review, walk away and have no idea of what goes on at these sites. SO it probably wont achieve anything for the member, as they probably wont realise anything was done. I just felt for this specific occasion I wanted to quell the comments (as one was completely inaccurate and not necessary....) by letting OTHER members know that some action was taken. I thought Dooyoo had done some testing or something on move reviews, i thought a few were being moved a couple of months ago, but if not, then at least it will sit there in the pending file until it can be processed as a move review, without member interaction.

I guess that's the distinction I am making - whether a member is likely to return or not. If they are then telling them how must be better.

I see where you are coming from Helen, and, like you I would have left an appropriate comment to say that I had requested a move or how to fix the issue. From experience though, it doesn't stop all the well meaning, but ill-thought out, comments from members.

My understanding of the "move opinion" option is that it is somewhere at the bottom of the list of priorities. We should still report them but there's no fix on the horizon.

CareBear wrote:

From experience though, it doesn't stop all the well meaning, but ill-thought out, comments from members.
.

Nope, I know it won't, unfortunately, and it probably didnt... but we can only lead a litte bit at a time...

I appreciate what you said about Trivago, I guess if a mentor or established trivago-person I know (e.g. Alan) gave me decent instruction that's one thing, but if lots of members I dont know started leaving comments saying I am the biggest idiot to walk the planet for not understanding their complicated database system, I would give up and find something better to do with my time.....!! (as a lot of otherwise estabished reviewers have done... )

OK - here is Jared's response to the original question although bear in mind these cats are temporary ones and may change in the future.

Quote :

Right now Computer, Photography, and Audio are being auto-updated, making taking suggestions for those categories....complicated at best. We'll rectify the situation in the future, but right now that future is at least a few months away.

Technically, the problem would go away with about 10 minutes of coding.

Bung in a SQL script that searches the database and highlights any "closed" categories and outputs the results to either the Community screen OR the Suggestions screen.

If the query is set to run once a week or so, then members would always know what can be added and what can't.

However, seeing as Dooyoo can't even get a bit of code together to move a review from one category to another, this is unlikely to be implemented.

sniggers for a good couple of minutes. I love the sense of resignation within those words.

Here's an update from Jared on the categories that can't be updated at the moment.

Quote :

the relevant product groups are Computer, Photography, TV and Video, Telecommunication, Audio / Hifi and Software.
In these categories the update process will be around every 4 weeks

I got an advise from Dooyoo Team that there is no more threads for Discussions on Dooyoo and related topics.

The reason why I brought this because, I found that there is no thread for discussions relating to Dooyoo Miles and Reward System. There is an existing thread but it only tackles on Dooyoo Crowns, which is only part of the Reward System.

I submitted to Dooyoo Team the suggested thread: Dooyoo Miles and Reward System but it was not approved for the basis that there are alot of threads that have been created for Dooyo related reviews.

I havent replied yet to Dooyoo explaining why this thread should be included. First and foremost, this new thread will cover mainly on the Reward System, including our personal experiences on how we are able to get the vouchers/certificates and being redeemed from Amazon, or some extent donating to any charity organization which Im also interested to do it. So far, no member did a review on how Dooyoo process the dooyoo miles into vouchers/certificates, consequently how we could use it in Amazon purchase, and the limitations for using the vouchers.

Correct me if Im wrong, I cant find a thread in our Forum regarding this. If there is one, please directed me to that thread.

Thanks.

I think it's a shame that Dooyoo aren't going to be adding any Dooyoo-related topics, but that's their decision. I suppose if you had something to say, then there are existing categories that you could use for feedback.

I always found the cashing in process to be very straightforward (at least in terms of converting to cheques and Amazon vouchers), but if you're having any problems then contact one of the guides. They're knowledgeable in the use of the site and will be able to help you out.

I also found that they are not accepting in the medical area and that this area is soon to be updated which is interesting. Wonder which way they will go.